Last updated: September 2026

1.About These Terms

These Terms apply to the websites, electronic applications, patient report portal and services operated or provided by Health Outreach Programme Pte Ltd (“HOP”, “we”, “us” or “our”).

Please read these Terms before using our online facilities or booking our services. Applicable service terms will be made available to you before you confirm a booking or purchase.

Additional terms may apply to particular packages, promotions, corporate programmes or services. These will be explained before you commit to the relevant service. If a service is provided by another legal entity or an external healthcare provider, we will identify that provider and explain any applicable additional terms.

Where HOP has entered into a separate written agreement with a corporate customer, that agreement governs the commercial arrangements between HOP and that customer. It does not replace individual clinical consent or applicable patient rights.

2. Website Information and Medical Advice

General health information on our websites is provided for educational purposes. It is not a diagnosis or a substitute for advice from a qualified healthcare professional who has assessed your circumstances.

Individual consultations, test results and medical reports form part of the relevant healthcare service and should be considered in their clinical context.

Do not delay seeking medical attention because of information on our website or while waiting for screening results. Our websites, report portal and general enquiry channels are not emergency services.

The suitability of a screening package, test or procedure depends on factors such as your age, medical history, symptoms and clinical circumstances.

A healthcare professional may recommend modifying, postponing or declining a test where appropriate for your safety or clinical needs. We will explain any material change, available alternatives and related charges or refunds before proceeding, where practicable.

You may ask questions and decline a proposed test or procedure. Consent to medical treatment or procedures will be obtained separately where required.

Screening cannot detect every condition or guarantee that a person is free from disease. An abnormal result does not necessarily establish a diagnosis, and a normal result does not rule out all illness. Further assessment may be recommended.

4. Information and Preparation

Please provide accurate and complete information relevant to your care and booking, including your contact details, medical history, medications, allergies and pregnancy status where relevant.

Follow the preparation instructions provided for your selected tests. If you are unsure about an instruction, please contact us before your appointment.

Incorrect information or preparation may affect the suitability, accuracy or timing of a test. If a test needs to be postponed or repeated, we will explain the reason and any applicable charge before proceeding.

You must have appropriate authority when booking or providing information on behalf of another person. We may verify that authority and obtain any necessary consent before providing services or releasing information.

5. Bookings and Service Availability

Appointment requests are subject to confirmation and availability. Package inclusions, locations, eligibility requirements and any booking conditions will be stated in the relevant offer or confirmation.

Please check your booking details and notify us promptly of any errors or changes.

If HOP needs to change or cancel an appointment, we will contact you as soon as reasonably practicable and discuss suitable alternatives. If we cannot provide a paid service and you do not accept an alternative, we will refund the amount paid for the unprovided service, subject to any other rights or remedies available under applicable law.

6. Prices and Payment

Prices are in Singapore dollars unless otherwise stated. Publicly advertised consumer prices include GST where applicable.

Before you confirm a purchase or additional service, we will explain the applicable price, package inclusions and any additional charges.

Optional tests, upgrades, consultations or follow-up services that are not included in your package will be charged only after the additional cost has been explained and accepted.

Payment is due in accordance with your booking, invoice or agreed payment arrangement.

For corporate-sponsored programmes, the sponsor’s confirmed entitlement determines the amount it covers. Any participant-paid upgrade, excess or other charge will be explained and agreed before it is incurred. A payment or payroll deduction arrangement requires appropriate authorisation.

7. Cancellations, Rescheduling and Refunds

Please contact us promptly if you need to cancel or reschedule.

Any cancellation deadline, late-cancellation fee, non-attendance charge, package expiry or refund restriction will be disclosed before you confirm the relevant booking or purchase. We will not introduce an undisclosed cancellation charge after booking.

Where part of a package has already been provided, any refund for the remaining services will be assessed using the terms and pricing basis disclosed at purchase, subject to applicable law.

If a test is considered clinically unsuitable, we will explain the available alternatives and how any unused payment will be treated.

Corporate event cancellations, minimum attendance commitments and sponsor charges are governed by the applicable corporate agreement. These do not automatically become charges payable by individual participants.

Nothing in this section removes any refund or other remedy available under applicable law.

8. Results, Reports and Follow-Up

We will explain the expected reporting arrangements for your selected services. Different laboratory, imaging and clinical reports may become available at different times.

Unless expressly agreed otherwise, reporting timeframes are estimates. Additional verification, repeat testing or specialist review may affect completion. We will communicate material delays when known.

Please review your completed reports and follow any advice to arrange a consultation or further assessment. Contact us if a report is missing, appears incorrect or has not arrived within the timeframe communicated to you.

General or system-generated explanatory comments support understanding of results and do not replace individual clinical assessment.

These arrangements do not limit our responsibilities to review and communicate results appropriately.

9. Patient Portal and Account Security

Use your account only for purposes you are authorised to access. Do not access another person’s records without appropriate authority.

Please:

Keep your password and verification codes confidential.
Use a strong password and available security features.
Keep your contact details current.
Log out when using shared devices.
Notify us promptly if you suspect unauthorised access or receive someone else’s information.

We may require identity verification before restoring account access or releasing records. You are not automatically responsible for unauthorised activity solely because it occurred through your account; responsibility depends on the circumstances and applicable law.

We may temporarily restrict access where reasonably necessary to investigate suspected misuse, protect information or maintain system security.

10. Online Report Availability and Record Access

Please download and securely retain copies of your reports for your reference.

The period for which a report is directly available through the portal may differ from the period for which its underlying medical record must be retained. Any specific online availability period will be explained in the relevant service information.

Portal expiry, inactivity or account suspension does not, by itself, mean that your medical records have been deleted or that you lose applicable rights to request access.

If a report is no longer available online, contact us about retrieval. Any applicable retrieval or access fee will be explained in advance and applied consistently with applicable law.

11. Acceptable Use

You must not:

Use our websites or systems for unlawful or fraudulent purposes.
Impersonate another person or submit deliberately misleading information.
Access, alter or disclose information without authority.
Share another person’s medical information without a lawful basis.
Introduce malicious software or interfere with system operation.
Probe, scan or test our systems without prior written authorisation.
Circumvent access controls or use automated tools in a way that compromises security or materially disrupts services.

Any action we take in response to misuse will be proportionate to the circumstances and will not remove applicable patient or data-access rights.

12. External Providers and Links

Some services may involve external laboratories, imaging centres, teleconsultation providers or other healthcare professionals. We will explain the relevant arrangements where applicable.

Third-party websites linked from our website operate under their own terms and privacy notices. A link does not mean that HOP controls or endorses all content on that website.

The involvement of an external provider does not remove HOP’s responsibilities for its own services, representations or legal obligations.

13. Privacy and Personal Data

Our Privacy Policy explains how we collect, use, disclose, protect and retain personal data, and how you can exercise applicable rights.

Accepting these Terms does not, by itself, constitute consent to optional marketing or disclosure of your medical results to an employer.

Clinical consent and any specific authorisation to disclose identifiable medical results will be addressed through the relevant process.

14. Intellectual Property

Website content, branding, logos and other materials belong to HOP or their respective owners.

You may view website materials for personal, non-commercial use and download your own reports for personal use or sharing with your healthcare providers or other authorised recipients.

You must not reproduce website materials commercially, misuse branding or alter reports in a misleading manner without appropriate permission. Nothing in these Terms limits uses permitted by applicable law.

15. Website Availability and Responsibility

We take reasonable care in maintaining our websites and online facilities. Access may occasionally be interrupted by maintenance, technical faults or circumstances outside our reasonable control.

We do not guarantee uninterrupted access or that general website content will always be complete or up to date. Please contact us if information material to your booking is unclear or appears incorrect.

HOP remains responsible for exercising reasonable care and skill in providing its services and for complying with applicable legal obligations.

Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted. These Terms do not remove statutory rights or excuse a breach of applicable data protection obligations.

16. Changes to These Terms

We may update these Terms to reflect changes in our services, online facilities or legal requirements. The latest version and revision date will appear on this page.

Updated terms apply prospectively. We will not use a website update alone to retrospectively change the agreed price, package or cancellation conditions of an existing booking.

Material changes affecting ongoing services will be communicated where appropriate, and agreement will be obtained where required.

17. Questions and Complaints

For booking, payment, report-access or service enquiries, please contact:

Health Outreach Programme Pte Ltd
Email: enquiry@hop.sg

For privacy matters, please mark your message “Attention: Data Protection Officer”.

Please provide enough information for us to understand your enquiry without including unnecessary sensitive information. We will advise you if a secure submission method is needed.

18. Governing Law and Disputes

These Terms are governed by Singapore law.

Please contact us first so that we have an opportunity to address any concern. This does not prevent you from approaching a regulator, consumer dispute-resolution body, tribunal or court available under applicable law.

Subject to any mandatory legal rights, disputes concerning these Terms will be submitted to the courts of Singapore.